If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.
Please note:

 We cannot accept returns or exchanges on items that have been opened. This is for the health, safety and peace of mind of our customers. It is          also the law.
 Opened pleasure objects may only be returned under warranty.
 Shipping charges will only be refunded in cases where our error caused the return.
 Pre-authorization is required for all returns and exchanges.
 ZALO will not bear the costs of return shipping.

If you purchased your product from an alternate ZALO retailer, only defective items may be returned under warranty with a valid proof of purchase. We will not accept unopened returns from an alternate ZALO retailer. 
To return or exchange an unopened pleasure object, please contact us via email at service@zalo.com.cn.
If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content" and refuse the package when delivered by UPS.
If you are having trouble with your ZALO pleasure object, and need to take advantage of our warranty, please follow this link for more information: http://www.zalocare.com/warranty.html

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
Then your exchange will be shipped/ a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@zalo.com.cn.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping charges are non-refundable. Customer is responsible for all return shipping fees.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are dedicated to carrying only highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

Please if you have questions, please email: service@zalo.com.cn