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  • Q Manufacturer warranty

    A
    All ZALO products have successfully passed the most rigorous quality tests and all items are inspected for any defects at the end of the manufacturing process.
     
    ZALO warrants for one year from date of purchase against manufacturing defects caused by workmanship or material failure. In rare instance you discover a defect and notify us during the warranty period, ZALO will, at its discretion, replace the product free of charge. This warranty does not cover cosmetic deterioration caused by normal wear and tear or damage resulting from accidents caused by improper and incorrect use or damage resulting from repairs or dismantling undertaken by a non-authorized retailer, technician, or customer service center. Please keep your original purchase receipt together with your ZALO product's warranty card for the duration of the warranty period.
     
    All product warranty claims must be returned to ZALO with shipping paid. ZALO will not bear the costs of shipping. 
     
    Please contact us at contact@zalousa.com to obtain the mailing address.
     
    Note: If you purchased your item from a different store or website, please refer to them for return and/or warranty assistance.
  • Q Do you sell to individuals under the age of 18?

    A No, by signing up at ZALO website, you agree that you are over the age of 18 years old.
  • Q Can i get a mail catalog?

    A We currently do not mail catalogues. We are strictly an online business.
  • Q Does ZALO have a store i can visit?

    A Not at this time. We are an e-commerce business only. All items are shipped directly from our warehouse. We are not open to public.You can refer to store locator to find the nearest store to you.
  • Q What hours is your customer support team open?

    A
    Monday-Friday 9:00 am - 5:30 pm UTC (excluding holidays)
    Sending us an email, or using the contact form is the fastest way to contact us.
  • Q What is the quickest way to contact ZALO?

    A We want to ensure that you get great customer service. If you have any questions or problems please complete the contact form on "Contact us" page and one of our staff will be glad to help you. You may also reach us by phone or email  Monday through Friday 8:00 am - 4:30 pm CST (excluding holidays). Sending us an email, or using the contact form is the fastest way to contact us.

    ZALO INTERNATIONAL
    Email: service@zalo.com.cn or use contact form
    Phone:+861 4008287066  Monday-Friday 9:00 am - 5:30 pm UTC (excluding holidays)

    ZALO USA
    Email: contact@zalousa.com or use contact form
    Phone: 1-888-245-5282  Monday-Friday 8:00 am - 4:30 pm CST (excluding holidays)

     
  • Q I haven't gotten my refund yet,when should it show up on my bill?

    A
    Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days after your credit is applied.
     
    If you haven’t received a refund yet, first check your bank account again.
     
    Then contact your credit card company, it may take some time before your refund is officially posted.
     
    Next contact your bank. There is often some processing time before a refund is posted.
     
    If you’ve done all of this and you still have not received your refund yet, please contact us at service@zalo.com.cn.
  • Q Refunds/Exchanges

    A
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    Then your exchange will be shipped/ a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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This website is intended solely for viewing and purchasing by an adult audience. If you are under 18 years old we ask you to leave this website immediately. No exceptions.

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  Tel:400-828-7066 

For questions related to wholesale

sales@zalo.com.cn

Anything related to ZALO

service@zalo.com.cn

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