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Warranty Conditions (PLEASURE OBJECTS ONLY)

All ZALO products have successfully passed the most rigorous quality tests and all items are inspected for any defects at the end of the manufacturing process.

ZALO pleasure objects are intended for adults only. ZALO warrants for one (1) year, after the original date of purchase, against manufacturing defects caused by workmanship or material failure. In rare instance you discover a defect and notify ZALO during the warranty period, ZALO will, at its discretion, replace the product free of charge.

The warranty covers working parts that affect the function of the pleasure object. This warranty does not cover cosmetic deterioration caused by fair wear and tear or damage caused by accidents, misuse or neglect or damage resulting from repairs or dismantling undertaken by a non-authorized retailer, technician, or customer service center. Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty.

Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. Claiming on the 1-Year Warranty requires proof of purchase from a ZALO Authorized Retailer within the warranty period. This should be returned with the product if it is discovered faulty, and once the fault is confirmed we will replace the product free of charge.

Pleasure objects under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number) to ZALO with shipping paid. ZALO will not bear the costs of shipping.

This undertaking is in addition to a consumer's statutory rights and does not affect those rights in any way. If you experience any problems with your pleasure object, have any questions regarding its operation or believe you are eligible for a warranty claim, please contact us at

ZALO has the right to judge and interpret the above terms.


ZALO Health Care ( Suzhou ) Co., Ltd.





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