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  • Q I signed up but haven't received any emails,how can i be sure to get them in my inbox?

    A Due to the nature of our business, our emails may end up in your spam or junk folder. Be sure to add service@zalo.com.cn to your 'white list' to be sure our emails end up in your inbox.
  • Q Can I switch to a different email?

    A Yes, you can go into your account settings after logging in and update your email preferences.
  • Q Can I register for an account but not sign up to receive emails?

    A Yes. By registering for an account you will only receive emails that pertain to your order or answers to any questions you may have for us.
  • Q How do i unsubscribe from the newsletter?

    A You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.
  • Q Whai kind of emails would I reveive if I receive if I subscribe to receive promotional emails?

    A Email subscribers receive our newsletter as well as special offers and exclusive discounts that aren't available to the general public.
  • Q Will I automatically start to receive email if i place an order with ZALO?

    A You will only receive emails related to the order you place unless you check the box that states you wish to receive promotional emails.


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