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  • Q I haven't gotten my refund yet,when should it show up on my bill?

    Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days after your credit is applied.
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at service@zalo.com.cn.
  • Q Refunds/Exchanges

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    Then your exchange will be shipped/ a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Q What is your return policy?

    A If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.
    Please note:
    We cannot accept returns or exchanges on items that have been opened. This is for the health, safety and peace of mind of our customers. It is also the law.
    Opened pleasure objects may only be returned under warranty.
    Shipping charges will only be refunded in cases where our error caused the return.
    Pre-authorization is required for all returns and exchanges.
    ZALO will not bear the costs of return shipping.
    If you purchased your product from an alternate ZALO retailer, only defective items may be returned under warranty with a valid proof of purchase. We will not accept unopened returns from an alternate ZALO retailer. 
    To return or exchange an unopened pleasure object, please contact us via email at service@zalo.com.cn.
    If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content" and refuse the package when delivered by UPS.
    You are are having trouble with your ZALO pleasure object, and need to take advantage of our warranty, please follow this link for more information: http://www.zalocare.com/warranty.html


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