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  • Q What happens if my international order gets returned to you by customs?

    A If your international order gets returned to us before you are able to receive it, you will be immediately refunded the total amount of your order less the shipping charges.
  • Q Do you ship to PO Boxes including APO,FPO?

    A Shipping is not available for P.O. Boxes, APO or FPO addresses
  • Q Available shipping methods and fees.

    A We generally ship by UPS.We do not accept COD (cash on delivery) orders.
    Standard Shipping 7-10 Day Delivery: Free!
    Shipping is not available for P.O. Boxes, APO or FPO addresses
    Allow 7-10 business days from date shipped, longer for outlying areas.
    We currently offer international shipping to Korean Japan Singapore Taiwan  Canada, Australia, Belgium, Findland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Sweden, and United Kingdom.International shipments require customs paperwork and these shipments will take approximately 1-2 weeks from the shipping date to be delivered depending on customs clearance into your country. You will receive a tracking number once the order is shipped. This can be tracked for your convenience on the www.USPS.com website. Customers may want to check with local customs regulations to be aware of the laws within their country. All items that we sell on our site are legal in the USA, however if certain countries restrict these items for use or sale we cannot be held liable if these items are seized or confiscated by customs. We also are not held liable for any tariffs, import duties or international taxes that may be imposed outside the USA. On all international shipments once the shipment arrives into the destination country and customs received the package, the customs agents make all the final delivery arrangements. After tracking the package on www.USPS.com and it states the package is in customs the customer can contact their local customs agents for final delivery information and arrangements. 
  • Q I just placed a new order.When does my order ship?

    98% of the time orders are processed and shipped within 24 hours (in stock items only) during the business week. Your order will be processed and shipped same business day if made before 11:30 am CST. Keep in mind that weekends and holidays are not considered business days by ZALO USA, or our shipping partners.  
    USPS does not guarantee delivery around holidays, and in the case of bad weather. Please note that the shipping options you choose take effect on the day the item ships, not the day you order. 
    We cannot control delivery errors, especially if your address is incorrect, or not 100% complete.


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