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  • Q If my item is out of stock will it be backordered?

    A While we do our best to fill your order as expediently as possible there are occasions when an item may not be available. We will notify you immediately and cancel and refund the part of your order or give you the opportunity to select an alternative item. If you would like to be notified once the item becomes available again, just let us know and we will contact you via e-mail when the item is back in stock.
  • Q I placed an order for an item that looked like it was in stock,why am I now being told that it is out of stock?

    A While our main warehouse houses the majority of the products we carry - some of our inventory is not in "real time". What that means is that some products are not removed from inventory as they are being ordered. This is because we have access to several warehouses and vendors across the country and often if something is not in stock in our main warehouse we are still able to source it elsewhere and fill your order. If there is ever an instance when your order cannot be filled, we will contact you with available alternatives, or we may suggest another product. On occasion, an item is just not available from any of our sources either because of a production issue or a discontinuation. In these cases we will notify you immediately and refund your order.
  • Q Can I cancel my order?

    To cancel your order please contact us as soon as possible via e-mail at service@zalo.com.cn or call us at +861 4008287066. Sending us an email, or using the contact form is the fastest way to contact us. In most instances, your order is processed the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been processed/or shipped. Please order carefully.
    Please be advised, if you no longer wish to receive your order we suggest you mark the package RTS (Return to Sender) and refuse the order at time of delivery. Please note that the shipping box must remain sealed to refused an order. Please keep in mind that shipping is non-refundable.
  • Q Can I make changes to my order

    A Generally speaking, no. Once an order's status is "Processed" it is very difficult to make changes especially once it has been in the system for 12 hours or more. Orders move very quickly through the warehouse system, even on the weekends. Please contact us immediately via e-mail at service@zalo.com.cn. Sending us an email, or using the contact form is the fastest way to contact us. We are unable to add any items to an existing order.
  • Q Why haven't I received my order confirmation/dispatch e-mails?

    A Whenever you place an order with us, a confirmation e-mail is sent to you with details of the order you have made. As soon as your order is dispatched, a second confirmation e-mail is sent to you indicating that your order is now in its way to you. If you have not received these e-mails, it is possible they may have been caught in your spam mail folder. It is advisable to look through your spam mail and see if your confirmation e-mails have appeared there, as you can then make adjustments to ensure that they come through to you without issue in the future. It is also possible that there may have been some sort of error with your confirmation e-mails not reaching you, either because of server issues or problems in transit. If in doubt as to the status of your order click on "Order Status" and enter the required information. If you are unable to look up your order e-mail us at service@zalo.com.cn.
  • Q How will the billing/charge information appear on my bank statement?

    A Charges appear as ZALO HEALTHCARE Ltd, which is our corporate name. You may not recognize this name after checkout as it does not match the name of this website, so please make a note of it. Also, no catalogs will be mailed to your home.
  • Q Do you ship discreetly?what will appear as the return address?

    A We respect your privacy! Package contents and our website are not disclosed on box. All of our packages are either plain brown boxes or standard issued packaging from UPS. Return address is nondescript. Also, no catalogs will be mailed to your home.
  • Q What forms of payment do you accept?

    A ZALO  accepts the following forms of payment:
    Apple Pay

    We are unable to accept checks, cash or money orders.


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